Our standard shipping fee is $12.99 USD.

Orders with a qualifying total of more than $150 USD receive free shipping.

We work with selected manufacturing partners and suppliers to make our collection available to customers in different locations.

Delivery usually takes 10–15 business days depending on your location.

Business days generally exclude weekends and public holidays.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary due to carrier operations, destination, customs procedures, local postal services or circumstances outside our reasonable control.

Because some products may be fulfilled by different partners, items from the same order may occasionally be shipped separately.

This means you may receive more than one package for a single order, and individual packages may arrive on different days.

A separate shipment does not necessarily mean that any part of your order is missing.

Where tracking is available, tracking information will be provided after your order has been fulfilled and handed to the relevant shipping carrier.

Tracking information may require some time to update after the carrier receives the shipment.

If your order contains products fulfilled separately, you may receive more than one tracking number.

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address, including any apartment, building, postcode or other information required for successful delivery.

While we aim to provide a smooth and reliable delivery experience, occasional delays can occur.

Delays may be caused by factors such as:

• High seasonal shipping volumes
• Carrier or postal service disruptions
• Customs clearance procedures
• Public holidays
• Severe weather or transportation disruption
• Incorrect or incomplete delivery information
• Local delivery conditions

These circumstances may affect the estimated 10–15 business day delivery window.

International shipments may be subject to customs inspections, import procedures or other requirements determined by the destination country.

Customs processing may occasionally extend delivery times beyond the estimated delivery window.

Any applicable import requirements are determined by the authorities in the destination country and may vary by region.

If your order appears significantly delayed or your tracking information indicates an unexpected delivery issue, please contact us so we can help review the shipment.

When contacting us about a delivery, please include your order information so that we can locate your purchase as efficiently as possible.

If you have questions about shipping, delivery or the status of your order, please contact B Pure Therapy.